Frequently Asked Questions
Find answers to our most common questions below, or reach out to us directly at contact@gingerscleaners.com and we will get back to you promptly.
What services does Ginger's Cleaners offer?
We offer a wide range of residential and commercial cleaning services including basic cleaning, deep cleaning, move-in/move-out cleaning, one-time cleaning, recurring/repeat service, short-term rental cleaning, corporate housing cleaning, and small office cleaning. If you have a specific need not listed, just reach out and we will do our best to accommodate you.
How much does it cost?
Our rate is $45 per hour with a 3-hour minimum per visit (sales tax applies in TX). One cleaner is sent per appointment. You control the hours and the duties, so you only pay for what you need. No contracts, no subscriptions.
Do you require a contract or subscription?
No. We never require a contract or subscription. You can book us once, occasionally, or on a regular schedule. Whatever works best for you.
Are your cleaners insured?
Yes. All of our cleaners are fully covered by our insurance and bond, giving you complete peace of mind when we are in your home or office.
How do I schedule a cleaning?
You can reach us by phone, text, or email. Each city has a dedicated local number listed on our Contact page. We typically respond quickly and can often accommodate short-notice bookings.
What types of tasks can you handle?
We can handle most household duties reachable by stepladder — including dishes, laundry, organizing, inside appliances, and more. If you have a specific task in mind, just ask and we will let you know if it falls within our scope.
How many cleaners will come to my home?
Typically one cleaner is sent per appointment. For larger jobs we may send more than one cleaner to ensure the work gets done efficiently.
Do you bring your own supplies and equipment?
Yes, we bring our own supplies and equipment. However, for surfaces that require special care such as real wood floors, marble, stainless steel appliances, or antiques, we ask that you provide your preferred products so we can protect those surfaces properly. If you have product preferences for any part of your home, just let us know and we are happy to use yours.
Do you serve both homes and offices?
Yes. We clean both residential and commercial spaces including small offices and corporate housing. Contact us to discuss your specific needs.
What areas do you serve?
We currently serve the following cities: Austin, Houston, San Antonio, Dallas, and Fort Worth in Texas, and Orlando and Jacksonville in Florida. Visit our Locations page to find your local contact number.
How do I pay?
We accept Zelle, Venmo, CashApp, and credit/debit cards via our secure online payment portal. All payment options are available on our Payment page.
What if I need to cancel or reschedule?
Please reach out to us as soon as possible if you need to cancel or reschedule. We ask for reasonable advance notice so we can adjust our schedule accordingly. Contact information for your city is listed on the Contact page.
I have pets. Is that okay?
Absolutely. Our cleaners are comfortable working in homes with pets. If your pet has specific sensitivities or areas you would like us to avoid, just let us know ahead of your appointment.